Telecom Management Services
When we complete a contingency cost reduction project, satisfied clients often choose to continue working with us by using our Telecom Management Services instead of hiring full time staff or having busy IT staff handle these specialized management tasks. This category includes the same monitoring, service provisioning, removal management, and other telecom management services described in Telecom Cost Reduction. Here are examples of these and additional management services that are available:
Information Technology plays an important (and sometimes vital) role in an organization’s business strategy and operational success. We have the right mix of technological and strategic planning knowledge and experience to assist in both strategy development and operational planning activities.
Service and Systems Procurement
Here we employ the same knowledge, experience, and resources that we use to identify the optimal services and equipment for our clients in our Telecom Cost Reduction and Telecom Project Services roles. We assist IT management by identifying the best products and services in the market, and we help negotiate the best deals with providers.
All organizations rely on the continuity and proper functioning of their telecommunication services for daily operations. A business can lose customers or suffer other losses immediately if its phone lines or Internet connections fail or its cell phones are not working. When we are handling operations management and those situations occur, we put everything else aside and get on the phone with key contacts in the service provider companies to address problems immediately.
We also help IT departments with the planning, orchestration, and follow-up of other telecom operations tasks such as cabling, installation, service, and equipment removal.
Our Telecom Analysis and Management Systems (TAMS) software is a great tool for telecom expense management. We use TAMS to precisely model our client’s telecom infrastructure, plans, and services. Then we process all monthly telecom vendor electronic bills through TAMS to check their accuracy. We address any billing errors or other discrepancies with the service providers while keeping the client IT and accounting departments informed.
We provide usage statistics, departmental telecom expense summaries, and other reports when needed. Our TAMS software allows us to produce this information on an ongoing basis or on a moment’s notice.
Monitoring and Continuous Improvement
Our Telecom Management Services include monitoring the performance of your telecommunication systems and services as frequently as needed to address all operational, quality, and cost issues. As your advisor, we will act as diligent observers to identify improvement and optimization opportunities, and based on your approval we will help you implement them.